Term and Condition



  1. By purchasing goods at MTGlobalindo.co.id then you have read and agree to all applicable Terms and Conditions.
  2. Goods that have been purchased and paid off can not be in exchange or in return.
  3. All information regarding the product follows the Invoice including the warranty period.
  4. For the Invoices paid, In the event of a price reduction, the difference between the funds can not be refunded.
  5. Booking confirmation & payment must be made during our working hours (Monday to Friday: Before 17:00, WIB) & confirmation on holidays will be processed on weekdays.
  6. The shipping fee shown at check out is our flat price, the shipping cost after the unit in packing will be informed and fully charged by the buyer.
  7. The shipment receipt information will be sent automatically by Email or WhatsApp after the goods are shipped, and buyer can do tracking order, RESI number of shipment via JNE can be accessed through website on the next day (12.00 noon).
  8. Please do the double check that the listed city is correct and the address is complete in order to avoid sending errors.
  9. The things that cause the error of delivery due to errors on the Invoice then the cost incurred borne by the buyer, and if there is a difference in the charge can not be refunded.
  10. JNE-YES delivery service is more prioritized for faster delivery. We do not accept refund claims for postponed JNE-YES submissions (as clause in JNE).
  11. The Customer hereby has agreed to the price and the postal charge shown on this note, in the event of a price reduction and or the excess of the duty stamped on the note with the original duty stamped on the JNE receipt, the difference can not be claimed again.
  12. Delivery constraints such as stock runs out, pending delivery, or other things about the goods in the message we will inform via Email to the next day.
  13. For goods that have been in the message and paid but the stock runs out, we will inform buyers and buyers are entitled to keep waiting until the goods arrive (keep order), exchange other goods, or refund 100%. Refund requests will be processed on Saturdays each week.
  14. When the purchase of goods consists of several types of goods and one of them is the goods INDENT (goods not yet arrived), then all shipments will be postponed and sent when all the goods have arrived. If the customer wants an existing item to be shipped first, please do the shopping process with separate note (different between INDENT and READY STOCK items).
  15. For INDENTED goods, whenever a price change rises or falls, the approved price shall be the price applicable on the date of making the payment, when the goods arrive and the price changes, the price changes can not be claimed again.
  16. For some items that require special and separate packaging (eg Spare parts and the like), we calculate the weight of upward rounding before being added to the weight of other groceries (if any).
    In the case of unexpected, such as sudden empty stock, incomplete goods information and other things, the delivery will be delayed within a few days and we will confirm to the customer.
  17. Refund (cancellation of purchases and buyer refunds), made when purchased goods are not stocked and upon request / approval from the buyer.
  18. The attached price is franko Jakarta / Local Pick up, All damage and warranty claim must be sent to our address. The shipping cost of the warranty claim is entirely the cost to the buyer.
  19. Customer complaints please e-mail to media@mtglobalindo.co.id
  20. Warranty claim does not serve Shuttle service.
  21. For delivery Special Jakarta FREE SHIPPING (FREE)
Scroll Up